🛠️ TrueSight Support & Troubleshooting

⚡ Quick Fixes (Start Here)

These steps resolve the vast majority of common issues with the TrueSight extension and website.

1. **Refresh the page** you’re scanning (many video platforms cache content).
2. Ensure the video is **playing and visible** on the screen when you activate the **Scan**.
3. Verify you are using the correct **Chrome profile** where the extension is installed.
4. Temporarily **disable other video-related extensions** to check for conflicts.
5. Fully **close and restart** your Chrome-based browser.

🧩 Extension / Verdict Issues

If the popup is blank, stuck, or won't update on a new video:

• Refresh the tab, then open the popup and hit **Scan current screen**.
• Go to chrome://extensions and **toggle TrueSight Off → On**.
• Ensure you are on a **supported player** (YouTube, Facebook, Instagram, TikTok, or standard HTML5).
• If you updated a license key, close and reopen all TrueSight popups after a few seconds.

🔗 Link Scanner (`tsdetect.com`) Errors

If the quick link scanner returns an error or fails to load:

• Confirm the URL is **publicly accessible** (not behind a login).
• Temporarily **disable ad-blockers** or privacy extensions for the tsdetect.com site.
• Check the message to see if you have **exceeded the free link-scan limit**.
• Try scanning in an **incognito window**.

⚠️ Known Limitations (UNCLEAR Verdicts)

TrueSight may show **UNCLEAR** or provide results that require caution in these scenarios:

• Very short videos or clips with few static frames.
• Videos that are heavily compressed, blurred, or filtered.
• Screen recordings of other videos, or content viewed inside another app window.
• Platforms that aggressively hide or obfuscate metadata.

TrueSight provides an **estimate**. It should not be the only factor in any legal, financial, or safety-critical decision.

🧪 Advanced Diagnostics

Please include the following details when emailing us to ensure the fastest response:

• Your **Browser and version** (e.g., Chrome 130 on Windows 11).
• The **TrueSight version** (from the extension details page).
• The **exact video URL(s)** you tried to scan.
• A screenshot or short description of the issue/result you saw.
• Approximate **date and time** (with timezone) when the issue occurred.